Customer Service


In order to help you source the best modern classics lamps in the most convenient way, our custom service team will help you to solve the problem in 24 hours.
Please email to: ideaadvice@gmail.com
Or call MOB:+86-760-85329045

Please check our customers' service policy below:

Response policy
Please feedback us if your email have not been replied in 24 hours.

Guarantee/Repair and Replacement Policy
We extend a 100% satisfaction guarantee on all items if the they has the quality problem or color wrongly problem. We will send replacements to repair them or add new replacement in any coming orders, but please offer us with emails of specifics and pictures of them.
Please feel free to feedback us immediately if you are not happy with our items and service.

Repeat orders favorable policy:
If place the repeat orders, we will give discounts for this order’s total amount or give items/goods free for gift, to come back our old customers.

Shipping service
We have many shipping agent from local Guangdong. So if you choose our shipping service we can share the ship space and split the cost with you.

Stock Policy
If any merchandise you are about to order was in stock, we will inform you immediately by e-mail.

Privacy Policy
We are fully dedicated to protecting your privacy. We do not sell, rent, or trade your information to others for any reason.

Photograph policy
We will inspect and test all merchandise for damage and missing parts before shipping. And we will send pictures on all items/packing/loadings before you sent out balance.

Disclaimer
Colors of products on website may vary slightly from actual color due to photography, scanning, etc.

OEM Capability
All OEM/ODM/OBM orders are welcome. We use the top level stainless steel, aluminum and chromed finished for lamps. Our production capacity is more than 3,000 pieces of lamps per month. We can produce the contract lamps and customized lamps. Please contact us.